Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !250.18 returns after the guides have been adjusted correctly.
- !The tray hardware looks damaged or will not hold paper in place.
What to check first
Step-by-step checks
- 1
Consumable check
Adjust the MPF side guides so they sit snugly against the paper stack.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Move the rear guide up to the paper so the stack stays aligned.
- 3
Consumable check
Clear the message and retry once the paper sits squarely in the MPF tray.
Background
What this message usually means
Lexmark uses 250.18 for a paper-jam or MPF paper-load error even when paper is present. The official guidance says the side guides and rear guide usually need to be adjusted so the paper sits correctly in the MPF tray.
Diagnosis
Likely causes
The MPF side guides are not pressed up against the paper correctly.
The rear guide is not aligned with the paper stack.
The printer sees paper in the tray but not in the correct loaded position.
Service
When service or replacement is more likely
- -Lexmark’s own fix for this code focuses on guide alignment, not a deep hardware repair.
- -If the printer also reports a separate jam code, clear that path first.
See also
Related codes in this family
Explore more
More Lexmark printer families
Keep browsing
Where to go next
Source notes
Lexmark’s official MS/MX guide says 250.18 appears when the printer posts a paper jam or MPF paper-load error and recommends adjusting the MPF side and rear guides.
Built around official Lexmark office-printer guidance. Code meanings are family-level and can still vary by exact model, installed finisher options, and firmware generation.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MS310, MS410, MS510, MS610, MX310, MX410, MX510, MX610
Last reviewed: 2026-04-12
Reference: Open reference