Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Any 920 to 925 error remains after restart.
- !The printer also shows flashing lights or repeated service faults during boot.
What to check first
Step-by-step checks
- 1
Safe first step
Power the printer off and leave it off for at least 10 seconds before restarting.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
If the message clears, test the printer with one short job before resuming heavier use.
- 3
Safe first step
If the message returns, stop and record the full 920.xx style code.
Background
What this message usually means
Lexmark uses 920 through 925 for service fuser errors. These are hardware-side faults tied to the fuser section rather than routine jams or toner prompts, so the safest first step is a cold restart and then escalation if the service error remains.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The fuser assembly hit a hardware or heat-control fault.
The printer could not complete fuser checks during startup.
A service-level component issue remains after a previous restart.
Service
When service or replacement is more likely
- -Treat fuser service errors as hardware faults first, not as paper or toner issues.
- -Exact panel behavior can vary by Lexmark family, but the escalation posture stays the same.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Lexmark printer families
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Helpful guides for this problem
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
Lexmark’s official service-fuser article groups 920 through 925 as fuser hardware errors and recommends a restart before service escalation.
Built around official Lexmark office-printer guidance. Code meanings are family-level and can still vary by exact model, installed finisher options, and firmware generation.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MS310, MS410, MS510, MS610, MX310, MX410, MX510, MX610
Last reviewed: 2026-04-12
Reference: Open reference