Step-by-Step DIY Fix Guide
- SAFETY: Unplug the washer.
- Check that the drum rotates freely by hand (with the door open and power off) — if it does not turn or is stiff, a foreign object or bearing failure is likely.
- Reset by unplugging for 2–3 minutes, then restore power and retry the cycle.
- If 3C returns, call Samsung Support at 1-800-726-7864.
If the code comes back
- Any recurrence after a 2–3 minute power reset
- Drum does not rotate freely by hand
What This Error Means
Error 3C on your Samsung washing machine means: The washer has detected a fault in the drum drive motor or its control circuit. The motor is not operating within expected parameters. Also displayed as E3, 1 3C on some Samsung models. The washer's self-diagnostic system has detected this condition and paused the current cycle.
The most frequent cause is drive motor winding failure. Work through the causes and fix steps below in order — most Samsung washer errors are resolved without a service call.
Samsung's official guidance classifies 3C as a technician-only fault. A 2–3 minute power reset is the only DIY step — if the code returns, contact Samsung Support at 1-800-726-7864.
Electronics and motor faults require professional diagnosis. A 2–3 minute power reset resolves transient faults. If the code returns after a reset, the physical component has failed and will not recover without replacement.
Most Likely Cause by Symptom
The Samsung washing machine may stop, pause, or refuse to complete the cycle normally.
Likely cause: Drive motor winding failure
Check first: SAFETY: Unplug the washer.
The warning may return immediately because the appliance is detecting an internal fault.
Likely cause: Motor control board (inverter board) fault
Check first: Check that the drum rotates freely by hand (with the door open and power off) — if it does not turn or is stiff, a foreign object or bearing failure is likely.
Common Causes
- Drive motor winding failure
- Motor control board (inverter board) fault
- Wiring fault between the inverter board and motor
- Drum bearing seized, causing the motor to overload
- Foreign object jammed between the drum and the tub preventing rotation
What Not to Do
- Do not force-start the washer if the drum is not rotating freely
Model and Display Variation Notes
Model-family notes
- Samsung washing machine display wording and code formats can vary by series.
- If your model behaves differently, check the owner manual before trying any deeper maintenance step.
- Some models may display the same fault as 3C, E3, 1 3C.
Display and panel differences
- Some control panels show this issue as 3C, E3, 1 3C instead of only 3C.
- Panel wording and whether the code appears with letters, numbers, or a longer variant can differ by model family.
Parts, Tools and Service Options
Service option
Samsung service visit if the warning returns after the basic checks are complete.
Manual and model check
Check your exact model and manual before ordering any Samsung washing machine parts.
Common parts
- Drive motor ($80–$200)
- Inverter/motor control board ($60–$150)
- Drum bearing if bearing seizure caused the motor overload ($30–$80)
This section stays service-first because the page points more strongly toward support or professional repair than a routine parts purchase.
When Not to Keep Troubleshooting
Any recurrence after a 2–3 minute power reset
- Drum does not rotate freely by hand
How to Prevent It Recurring
- Do not overload the washer beyond its rated capacity — sustained overloading stresses the motor
- Check pockets before washing — coins and other hard objects can jam between the drum and tub
Related Error Codes
9C1
The washer has detected an irregularity in the voltage being supplied — it is either too high, too low, or fluctuating beyond safe operating limits.
AE
The washer's internal electronic components cannot communicate with each other. A communication breakdown has occurred between the main control board and one or more subsystems.
8E
The washer has detected a fault in the MEMS (Micro-Electro-Mechanical System) vibration sensor. This sensor monitors drum vibration to detect imbalance and protect the machine during spin.
Extra notes
- This page is based on Samsung support material and stays conservative where model-specific guidance may vary.
- The goal is to help you identify safe first checks before you move into parts, service, or model-specific manual lookup.
Source and model notes
Last reviewed: 2026-04-08
Based on: Based on Samsung support material and edited into consumer-safe guidance for the exact code family on this page.
View Samsung US Official Support
Model coverage note: Samsung washing machine code meanings can vary by series, control panel, and model family, so use this page as a safe starting point rather than a replacement for the model-specific manual.
Important: FixThisError is an independent guide, not the manufacturer. Use your model-specific manual when the panel wording or behavior differs.
Always disconnect power before inspecting appliances. If unsure, contact a licensed appliance technician.