Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Door A jams return immediately after a full clear.
- !You cannot remove the jam without forcing parts or the door will not seat correctly afterward.
What to check first
Step-by-step checks
- 1
Consumable check
Open door A carefully and remove any visible jammed paper or scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the fuser and duplex path before closing the door and retrying.
- 3
Escalate
Use flat, supported media for the next test print.
Background
What this message usually means
Lexmark uses the Paper jam in door A workflow on the C4342 and XC4342 family when a sheet is stuck in the fuser area or duplex path behind door A. It is usually a rear-path jam that needs a careful clear before printing resumes.
Diagnosis
Likely causes
Paper stalled in the fuser or duplex path.
A torn scrap remains behind door A.
The printer is working with media that curls badly or does not clear the rear path.
Service
When service or replacement is more likely
- -This is the rear/fuser-side jam workflow for the family.
See also
Related codes in this family
Explore more
More Lexmark printer families
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Where to go next
Source notes
Lexmark's XC4342 support video for door A says this path covers paper jam removal in the fuser area or duplex unit.
Built around official Lexmark user-guide and support-video guidance for the C4342 and XC4342 family. Exact jam headers and consumables wording can vary slightly by model and installed options.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: C4342, XC4342, XC4352
Last reviewed: 2026-04-12
Reference: Open reference