Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same tray-fed jam pattern returns immediately on fresh paper.
- !The printer repeatedly stalls on tray-fed jobs regardless of the tray used.
What to check first
Step-by-step checks
- 1
Safe first step
Remove the tray and clear the full tray-fed path before retrying.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Reload fresh paper and square the stack in the tray.
- 3
Consumable check
Check the guides so they are snug but not pinching the paper.
Background
What this message usually means
Lexmark groups multiple tray-fed jam codes under Paper jam in trays on the C4342 and XC4342 family. It usually means a sheet fed from a tray never arrived at or never cleared the expected sensor in the main path.
Diagnosis
Likely causes
Paper is skewed or damaged in the tray.
A hidden scrap remains in the tray-fed path.
The tray is overloaded or the guides are not aligned correctly.
Service
When service or replacement is more likely
- -Lexmark groups many numeric jam variants into the same tray-jam clearing workflow.
See also
Related codes in this family
Explore more
More Lexmark printer families
Keep browsing
Where to go next
Source notes
Lexmark's C4342/XC4342 family user guide groups multiple tray-fed jam codes under the Paper jam in trays workflow.
Built around official Lexmark user-guide and support-video guidance for the C4342 and XC4342 family. Exact jam headers and consumables wording can vary slightly by model and installed options.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: C4342, XC4342, XC4352
Last reviewed: 2026-04-12
Reference: Open reference