Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same tray-fed jam pattern returns immediately on fresh paper.
- !The printer repeatedly stalls on tray-fed jobs regardless of the tray used.
What to check first
Step-by-step checks
- 1
Safe first step
Remove the tray and clear the full tray-fed path before retrying.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Reload fresh paper and square the stack in the tray.
- 3
Consumable check
Check the guides so they are snug but not pinching the paper.
Background
What this message usually means
Lexmark groups multiple tray-fed jam codes under Paper jam in trays on the C4342 and XC4342 family. It usually means a sheet fed from a tray never arrived at or never cleared the expected sensor in the main path.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
Paper is skewed or damaged in the tray.
A hidden scrap remains in the tray-fed path.
The tray is overloaded or the guides are not aligned correctly.
Service
When service or replacement is more likely
- -Lexmark groups many numeric jam variants into the same tray-jam clearing workflow.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Lexmark printer families
Read this next
Helpful guides for this problem
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Lexmark's C4342/XC4342 family user guide groups multiple tray-fed jam codes under the Paper jam in trays workflow.
Built around official Lexmark user-guide and support-video guidance for the C4342 and XC4342 family. Exact jam headers and consumables wording can vary slightly by model and installed options.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: C4342, XC4342, XC4352
Last reviewed: 2026-04-12
Reference: Open reference