Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The replacement message remains after installing the correct new part.
- !Multiple supply-recognition problems begin at the same time.
What to check first
Step-by-step checks
- 1
Consumable check
Replace the indicated maintenance supply with the correct Lexmark part.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Reseat the new supply carefully and close all covers fully.
- 3
Safe first step
Retry only after the printer returns to a ready state.
Background
What this message usually means
Lexmark surfaces waste-toner-bottle and color-imaging-kit replacement workflows on this family when a maintenance supply reaches its stop threshold. These are more serious than advisory low-supply warnings because printing quality and reliability can no longer be maintained normally.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The waste toner bottle has reached capacity.
The color imaging kit has reached its replacement threshold.
A newly installed maintenance supply is not seated correctly.
Service
When service or replacement is more likely
- -These are maintenance-stop messages, not low-supply reminders.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
See also
Related codes in this family
Explore more
More Lexmark printer families
Read this next
Helpful guides for this problem
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Lexmark's XC4342 support videos include dedicated workflows for replacing the waste toner bottle and the color imaging kit.
Built around official Lexmark user-guide and support-video guidance for the C4342 and XC4342 family. Exact jam headers and consumables wording can vary slightly by model and installed options.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: C4342, XC4342, XC4352
Last reviewed: 2026-04-12
Reference: Open reference