Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !111.xx repeats after restart.
- !The printer shows the error alongside a service message or cannot complete startup.
What to check first
Step-by-step checks
- 1
Safe first step
Power the printer off for at least 10 seconds, then restart it once.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
If the printer returns ready, run a short test print before trusting a larger queue.
- 3
Safe first step
Do not keep cycling jobs if the same 111.xx code returns immediately.
Background
What this message usually means
Lexmark uses 111.xx for printhead-related errors on supported office models. A single restart can clear a transient fault, but repeated 111.xx codes usually point to a printhead or related hardware issue that needs support attention rather than user maintenance.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The printhead reported an internal fault during startup or printing.
The printer could not reinitialize the printhead correctly.
A connected option or prior fault state left the machine in a repeated printhead error condition.
Service
When service or replacement is more likely
- -Lexmark treats repeat printhead faults as support cases rather than normal consumables maintenance.
- -If a finisher or option is attached, note it before opening a support case because the article mentions option-related cases.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
See also
Related codes in this family
Explore more
More Lexmark printer families
Read this next
Helpful guides for this problem
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
Lexmark’s official guide for 111.xx errors recommends a restart first and support escalation if the printhead error repeats.
Built around official Lexmark office-printer guidance. Code meanings are family-level and can still vary by exact model, installed finisher options, and firmware generation.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MS310, MS410, MS510, MS610, MX310, MX410, MX510, MX610
Last reviewed: 2026-04-12
Reference: Open reference