HP printer families
Pick the HP printer family that looks closest to your model to view error codes.
Family overview
Printer family
PageWide 300 / 400 / 500 series
6 guides
PageWide 352, PageWide 377, PageWide 452, PageWide 477, and more.
Popular starts: 0x6100002D, 0x6100002E, 0x610000CC
Printer family
Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
6 guides
Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, Color LaserJet Pro MFP 4301fdw, and more.
Popular starts: 13.02, 13.03, 13.04
Printer family
OfficeJet Pro 9010 / 9020 series
5 guides
OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, OfficeJet Pro 9020, and more.
Popular starts: E3 / Carriage Jam, Printhead Error, Paper Jam
Printer family
OfficeJet Pro 8010 / 8020 / 8030 series
5 guides
OfficeJet 8010, OfficeJet Pro 8020, OfficeJet Pro 8022, OfficeJet Pro 8025, and more.
Popular starts: E3 / Carriage Jam, Printhead Error, Paper Jam
Printer family
LaserJet Pro M329 / M428 / M429 series
6 guides
LaserJet Pro M329dw, LaserJet Pro M428fdn, LaserJet Pro M428fdw, LaserJet Pro M429dw, and more.
Popular starts: 13.08 / 13.09, 13.02, 13.03
Printer family
Color LaserJet Pro M377 / M477 / M479 series
6 guides
Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw.
Popular starts: 13.08 / 13.09, 13.02, 13.03
Printer family
DesignJet 100/110 series
5 guides
DesignJet 100, DesignJet 100plus, DesignJet 110 Color, DesignJet 110plus.
Popular starts: 01:10, 35:01, 79:04
Printer family
ENVY 6000 / 6400 series
6 guides
ENVY 6000, ENVY 6000e, ENVY Pro 6400, ENVY 6400e, and more.
Popular starts: E6, E9, E0
Common starts
01:10
DesignJet 100/110 series
The electronics module reported a failure.
0x6100002D
PageWide 300 / 400 / 500 series
The printer reported a printer-system failure and could not continue the job.
0x6100002E
PageWide 300 / 400 / 500 series
The printer reported a printer-system failure closely related to the 0x6100002D family.
0x610000CC
PageWide 300 / 400 / 500 series
The printer reported a printer-system failure and needs a restart or power reconnect before it can recover.
Start with a family name, model hint, code, or symptom to narrow this brand quickly.
Families
Printer family
PageWide 300 / 400 / 500 series
HP PageWide printers show printer-failure codes directly on the control panel when the print system cannot continue safely.
PageWide 352, PageWide 377, PageWide 452, and more.
Open family guides
Printer family
Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
HP Color LaserJet Pro 4200 and 4300 printers show control-panel jam and hardware fault messages directly when the printer cannot continue safely.
Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, and more.
Open family guides
Printer family
OfficeJet Pro 9010 / 9020 series
HP OfficeJet Pro 9010 and 9020 printers show paper, carriage, printhead, and setup messages directly on the control panel when printing or scanning cannot continue normally.
OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, and more.
Open family guides
Printer family
OfficeJet Pro 8010 / 8020 / 8030 series
HP OfficeJet Pro 8010, 8020, and 8030 printers show paper, carriage, printhead, and setup messages directly on the control panel when printing cannot continue normally.
OfficeJet 8010, OfficeJet Pro 8020, OfficeJet Pro 8022, and more.
Open family guides
Printer family
LaserJet Pro M329 / M428 / M429 series
HP LaserJet Pro M329, M428, and M429 office printers and MFPs show panel error groups for tray jams, output jams, duplex jams, and ADF jams, with HP guiding users to the exact paper path area from the control panel animation.
LaserJet Pro M329dw, LaserJet Pro M428fdn, LaserJet Pro M428fdw, and more.
Open family guides
Printer family
Color LaserJet Pro M377 / M477 / M479 series
HP Color LaserJet Pro office printers and MFPs in the M377, M477, and M479 family use grouped jam codes for tray, output, duplex, and ADF paths, with color-office hardware sharing the same basic paper-path logic across the range.
Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, and more.
Open family guides
Printer family
DesignJet 100/110 series
HP DesignJet 100/110 series printers show system error codes on the front panel, with warning codes documented on the printer information page.
DesignJet 100, DesignJet 100plus, DesignJet 110 Color, and more.
Open family guides
Printer family
ENVY 6000 / 6400 series
HP ENVY 6000 and 6400 family printers show short E-series error codes and printer-status messages, especially around cartridge state, paper mismatch, paper jams, generic printer faults, and setup recovery.
ENVY 6000, ENVY 6000e, ENVY Pro 6400, and more.
Open family guides