HP OfficeJet Pro 9010 / 9020 series error codes
HP OfficeJet Pro 9010 and 9020 printers show paper, carriage, printhead, and setup messages directly on the control panel when printing or scanning cannot continue normally.
Built around official HP support guidance for the OfficeJet Pro 9010 and 9020 families. Exact wording can vary a little by firmware, app workflow, and regional support site.
Brand
HP
Family
OfficeJet Pro 9010 / 9020 series
Guides in this family
5
Start here
E3 / Carriage Jam
The print carriage cannot move normally across the printer.
Printhead Error
The printer detected a printhead or ink-system problem that stops normal printing.
Paper Jam
The printer detected paper stuck in the feed, duplex, or output path.
Out of Paper
The selected paper source is empty or the printer could not pick paper up correctly.
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Start with a code, message, or symptom to narrow this family quickly.
Paper Jam
Medium
The printer detected paper stuck in the feed, duplex, or output path.
Paper Jam shown on the printer control panel or in the HP app/driver.
Paper / Paper path
Out of Paper
Low
The selected paper source is empty or the printer could not pick paper up correctly.
Out of Paper shown on the printer control panel or in the HP app/driver.
Paper / Paper tray
Paper Mismatch
Low
The loaded paper does not match the job or tray settings the printer expects.
Paper Mismatch shown on the printer control panel or in the HP app/driver.
Paper / Paper settings
E3 / Carriage Jam
High
The print carriage cannot move normally across the printer.
E3 or carriage jam shown on the control panel or in the HP app.
Paper / Ink cartridge
Printhead Error
High
The printer detected a printhead or ink-system problem that stops normal printing.
Printhead error or related ink-system message shown on the control panel or in the HP app.
Printhead / Ink cartridge