HP Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series error codes
HP Color LaserJet Pro 4200 and 4300 printers show control-panel jam and hardware fault messages directly when the printer cannot continue safely.
Built around official HP support guidance for the Color LaserJet Pro 4201-4203 and MFP 4301-4303 families. Exact wording can vary slightly by model and firmware.
Brand
HP
Family
Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
Guides in this family
6
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Start with a code, message, or symptom to narrow this family quickly.
13.02
Medium
A paper jam was detected in tray 1.
13.02 jam error shown on the printer control panel.
Paper / Tray 1
13.03
Medium
A paper jam was detected in tray 2.
13.03 jam error shown on the printer control panel.
Paper / Tray 2
13.04
Medium
A paper jam was detected in tray 3 or the optional lower tray path.
13.04 jam error shown on the printer control panel.
Paper / Tray 3
13.10 / 13.11 / 13.13
Medium
A paper jam was detected in the output bin path.
13.10, 13.11, or 13.13 jam error shown on the printer control panel.
Paper / Output bin
13.08 / 13.09 / 13.14 / 13.15
Medium
A paper jam was detected near the rear door or rear output path.
13.08, 13.09, 13.14, or 13.15 jam error shown on the printer control panel.
Paper / Rear door path
31.13.01 / 31.13.02
Medium
A document feeder jam was detected during scanning or copying.
31.13.01 or 31.13.02 shown on the printer control panel during scan or copy jobs.
Original documents / ADF