HP Color LaserJet Pro M377 / M477 / M479 series error codes
HP Color LaserJet Pro office printers and MFPs in the M377, M477, and M479 family use grouped jam codes for tray, output, duplex, and ADF paths, with color-office hardware sharing the same basic paper-path logic across the range.
Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.
Brand
HP
Family
Color LaserJet Pro M377 / M477 / M479 series
Guides in this family
6
Start here
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Start with a code, message, or symptom to narrow this family quickly.
13.02
Medium
Paper is jammed in Tray 1.
13.02.yz Paper is jammed in Tray 1 shown on the printer control panel.
Paper / Tray 1
13.03
Medium
Paper is jammed in Tray 2.
13.03.yz Paper is jammed in Tray 2 shown on the control panel.
Paper / Tray 2
13.08 / 13.09
High
Paper is jammed in the toner cartridge or fuser area.
13.08.yz or 13.09.yz Paper is jammed inside the printer shown on the control panel.
Paper / Toner cartridge
13.10 / 13.11 / 13.13
Medium
Paper is jammed in the output bin path.
13.10.yz, 13.11.yz, or 13.13.yz Paper is jammed in the output bin shown on the control panel.
Paper / Output bin
13.14 / 13.15
Medium
Paper is jammed in the duplexer.
13.14.yz or 13.15.yz shown on the control panel during duplex handling.
Paper / Duplexer
31.13
Medium
Paper is jammed in the document feeder.
31.13.01 or 31.13.02 shown on the control panel during document-feeder use.
Original documents / ADF path