HP Color LaserJet Pro 13.02 jam error

Can you keep using it?

Contact customer support if any of these apply

!13.02 returns repeatedly on clean paper after careful reloading.
!Tray 1 misfeeds at the same point on every attempt.

If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

1
Consumable check
Remove any jammed paper from Tray 1 and check for torn scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Consumable check
Reload a small stack of clean paper and square the stack carefully.
3
Escalate
Retry with supported media only after the tray and path are fully clear.

Background

What this message usually means

HP uses 13.02 on this Color LaserJet Pro family when paper jams in Tray 1 or just after leaving that tray. In office use, this usually points to media loading, guide alignment, or feed-start issues rather than a deeper hardware failure.

Diagnosis

Likely causes

Most common

Tray 1 paper is skewed, curled, or loaded unevenly.

Common

Unsupported or damaged media stalled as it entered the feed path.

Possible

A small paper scrap or obstruction remains near the Tray 1 feed area.

Service

When service or replacement is more likely

-This is a tray-feed problem first, not a toner or color-calibration issue.

Related codes in this family

13.03

Paper is jammed in Tray 2.

13.08 / 13.09

Paper is jammed in the toner cartridge or fuser area.

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Source notes

HP's official troubleshooting hub for the Color LaserJet Pro M479 family groups 13.02 as the Tray 1 jam path for this office color platform.

Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw

Last reviewed: 2026-04-12

Reference: Open reference

13.02 - Paper is jammed in Tray 1.