Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !13.02 returns repeatedly on clean paper after careful reloading.
- !Tray 1 misfeeds at the same point on every attempt.
What to check first
Step-by-step checks
- 1
Consumable check
Remove any jammed paper from Tray 1 and check for torn scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Reload a small stack of clean paper and square the stack carefully.
- 3
Escalate
Retry with supported media only after the tray and path are fully clear.
Background
What this message usually means
HP uses 13.02 on this Color LaserJet Pro family when paper jams in Tray 1 or just after leaving that tray. In office use, this usually points to media loading, guide alignment, or feed-start issues rather than a deeper hardware failure.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
Tray 1 paper is skewed, curled, or loaded unevenly.
Unsupported or damaged media stalled as it entered the feed path.
A small paper scrap or obstruction remains near the Tray 1 feed area.
Service
When service or replacement is more likely
- -This is a tray-feed problem first, not a toner or color-calibration issue.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More HP printer families
PageWide 300 / 400 / 500 series
PageWide 352, PageWide 377, PageWide 452, and more.
Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, and more.
OfficeJet Pro 9010 / 9020 series
OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, and more.
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
HP's official troubleshooting hub for the Color LaserJet Pro M479 family groups 13.02 as the Tray 1 jam path for this office color platform.
Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw
Last reviewed: 2026-04-12
Reference: Open reference