Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !13.03 returns repeatedly with supported, correctly loaded paper.
- !Tray 2 feed behavior is inconsistent or noisy on every job.
What to check first
Step-by-step checks
- 1
Consumable check
Remove and reload Tray 2 with a flat stack of clean paper.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the guides carefully before reinserting the tray.
- 3
Safe first step
Clear any visible internal scraps before retrying the print job.
Background
What this message usually means
HP uses 13.03 on this Color LaserJet Pro family when paper jams in Tray 2 or shortly after leaving the cassette. In practice that usually points to tray load, guide, or feed-path issues rather than a print-engine failure.
Diagnosis
Likely causes
Tray 2 paper is not seated flat or is loaded above the guide marks.
The paper guides do not match the actual media size.
A damaged sheet or hidden scrap is interfering with Tray 2 feeding.
Service
When service or replacement is more likely
- -This is still a feed-path issue first, even in a higher-volume office setting.
See also
Related codes in this family
Explore more
More HP printer families
Source notes
HP's official Color LaserJet Pro M479 troubleshooting hub identifies 13.03 as the Tray 2 jam family for this platform.
Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw
Last reviewed: 2026-04-12
Reference: Open reference