Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same cartridge or fuser jam family returns after a full clear.
- !You cannot clear the jam without forcing hot or fragile parts.
What to check first
Step-by-step checks
- 1
Consumable check
Open the front and rear access areas HP identifies and remove visible jammed paper carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Allow hot internal parts to cool before reaching deeper into the fuser area.
- 3
Consumable check
Retry only after both the cartridge area and rear path are fully clear.
Background
What this message usually means
HP groups 13.08 and 13.09 together for cartridge-area and fuser-area jams on this Color LaserJet Pro family. These are hotter internal jam locations, so the safest path is a careful clear rather than repeated job retries.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
Paper stalled near the toner cartridge or rear fuser path.
A torn scrap remains in the internal or rear-door path.
Curled or damaged media folded as it passed through the hot rear area.
Service
When service or replacement is more likely
- -This jam family is more serious than a simple tray feed stop because it reaches the internal hot path.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More HP printer families
PageWide 300 / 400 / 500 series
PageWide 352, PageWide 377, PageWide 452, and more.
Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, and more.
OfficeJet Pro 9010 / 9020 series
OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, and more.
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
HP's official Color LaserJet Pro M454/M377/M477/M479 rear-door and fuser guidance groups 13.08 and 13.09 with the internal hot paper path.
Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw
Last reviewed: 2026-04-12
Reference: Open reference