Stop printing if the same fault returns after one careful restart or basic recovery step.
HP / Color LaserJet Pro M377 / M477 / M479 series

13.08 / 13.09 - Paper is jammed in the toner cartridge or fuser area.

Paper is jammed in the toner cartridge or fuser area.

This guide is scoped to the Color LaserJet Pro M377 / M477 / M479 series family. Exact menu wording, cartridge naming, and service behavior can still vary by model variant and firmware.

Severity

High

Most likely cause

Paper stalled near the toner cartridge or rear fuser path.

Can you keep using it?

Usually no - see below

Consumables involved

Paper, Toner cartridge, Fuser area

Can you keep using it?

Can you keep using it?

Contact customer support if any of these apply

  • !The same cartridge or fuser jam family returns after a full clear.
  • !You cannot clear the jam without forcing hot or fragile parts.
If the printer still starts normally: Try one careful restart or the first official recovery step, then stop if the same error comes back straight away.

What to check first

Step-by-step checks

  1. 1

    Consumable check

    Open the front and rear access areas HP identifies and remove visible jammed paper carefully.

    Start with the official recovery step before moving on to parts or deeper servicing.

  2. 2

    Safe first step

    Allow hot internal parts to cool before reaching deeper into the fuser area.

  3. 3

    Consumable check

    Retry only after both the cartridge area and rear path are fully clear.

Background

What this message usually means

HP groups 13.08 and 13.09 together for cartridge-area and fuser-area jams on this Color LaserJet Pro family. These are hotter internal jam locations, so the safest path is a careful clear rather than repeated job retries.

Diagnosis

Likely causes

Most common

Paper stalled near the toner cartridge or rear fuser path.

Common

A torn scrap remains in the internal or rear-door path.

Possible

Curled or damaged media folded as it passed through the hot rear area.

Service

When service or replacement is more likely

  • -This jam family is more serious than a simple tray feed stop because it reaches the internal hot path.

See also

Related codes in this family

Explore more

More HP printer families

Source notes

HP's official Color LaserJet Pro M454/M377/M477/M479 rear-door and fuser guidance groups 13.08 and 13.09 with the internal hot paper path.

Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw

Last reviewed: 2026-04-12

Reference: Open reference

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