Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same cartridge or fuser jam family returns after a full clear.
- !You cannot clear the jam without forcing hot or fragile parts.
What to check first
Step-by-step checks
- 1
Consumable check
Open the front and rear access areas HP identifies and remove visible jammed paper carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Allow hot internal parts to cool before reaching deeper into the fuser area.
- 3
Consumable check
Retry only after both the cartridge area and rear path are fully clear.
Background
What this message usually means
HP groups 13.08 and 13.09 together for cartridge-area and fuser-area jams on this Color LaserJet Pro family. These are hotter internal jam locations, so the safest path is a careful clear rather than repeated job retries.
Diagnosis
Likely causes
Paper stalled near the toner cartridge or rear fuser path.
A torn scrap remains in the internal or rear-door path.
Curled or damaged media folded as it passed through the hot rear area.
Service
When service or replacement is more likely
- -This jam family is more serious than a simple tray feed stop because it reaches the internal hot path.
See also
Related codes in this family
Explore more
More HP printer families
Source notes
HP's official Color LaserJet Pro M454/M377/M477/M479 rear-door and fuser guidance groups 13.08 and 13.09 with the internal hot paper path.
Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw
Last reviewed: 2026-04-12
Reference: Open reference