Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Output-path jams return repeatedly on fresh paper.
- !The same sheet location jams every time, suggesting an exit-path hardware issue.
What to check first
Step-by-step checks
- 1
Consumable check
Remove any visible paper from the output area first.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Clear the upper and rear output path fully before retrying.
- 3
Consumable check
Retry with a smaller job and flatter paper if the jam happened during a long run.
Background
What this message usually means
HP groups 13.10, 13.11, and 13.13 together for output-bin jams on this Color LaserJet Pro family. The sheet usually reached the delivery path but did not exit cleanly into the output area.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
A sheet stalled near the output area or upper path.
The output bin is overfilled or a curled sheet caught near the exit.
A hidden scrap remains in the upper or rear delivery path.
Service
When service or replacement is more likely
- -Output jams can look minor at first, but hidden scraps in the upper path are common.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More HP printer families
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PageWide 352, PageWide 377, PageWide 452, and more.
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Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, and more.
OfficeJet Pro 9010 / 9020 series
OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, and more.
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
HP's official Color LaserJet Pro M479 troubleshooting hub includes 13.10, 13.11, and 13.13 as output-bin jam families for this office color platform.
Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw
Last reviewed: 2026-04-12
Reference: Open reference