Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Output-path jams return repeatedly on fresh paper.
- !The same sheet location jams every time, suggesting an exit-path hardware issue.
What to check first
Step-by-step checks
- 1
Consumable check
Remove any visible paper from the output area first.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Clear the upper and rear output path fully before retrying.
- 3
Consumable check
Retry with a smaller job and flatter paper if the jam happened during a long run.
Background
What this message usually means
HP groups 13.10, 13.11, and 13.13 together for output-bin jams on this Color LaserJet Pro family. The sheet usually reached the delivery path but did not exit cleanly into the output area.
Diagnosis
Likely causes
A sheet stalled near the output area or upper path.
The output bin is overfilled or a curled sheet caught near the exit.
A hidden scrap remains in the upper or rear delivery path.
Service
When service or replacement is more likely
- -Output jams can look minor at first, but hidden scraps in the upper path are common.
See also
Related codes in this family
Explore more
More HP printer families
Source notes
HP's official Color LaserJet Pro M479 troubleshooting hub includes 13.10, 13.11, and 13.13 as output-bin jam families for this office color platform.
Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw
Last reviewed: 2026-04-12
Reference: Open reference