Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !13.14 or 13.15 returns on clean paper after a full duplex-path clear.
- !The duplexer no longer opens, closes, or seats correctly.
What to check first
Step-by-step checks
- 1
Consumable check
Open the duplexer at the rear of the printer and remove jammed paper carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check for scraps near the rear door and duplex path before closing it.
- 3
Consumable check
Retry with flatter paper or one-sided printing if duplex jobs keep failing.
Background
What this message usually means
HP groups 13.14 and 13.15 together for duplexer jams on this Color LaserJet Pro family. These codes usually mean a two-sided job stalled in the reverse path and the duplexer needs to be cleared before normal printing can continue.
Diagnosis
Likely causes
Paper stalled in the duplex path during two-sided printing.
A torn scrap remains in the rear duplex route.
Curled or unsuitable media failed during duplex reversal.
Service
When service or replacement is more likely
- -If only duplex jobs fail, the main print engine may still be fine and the reverse path is the likely problem.
See also
Related codes in this family
Explore more
More HP printer families
Source notes
HP's official Color LaserJet Pro M479 duplexer article groups 13.14 and 13.15 with rear duplex jams and directs users to clear the reverse path.
Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw
Last reviewed: 2026-04-12
Reference: Open reference