Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !31.13 returns repeatedly with clean originals and a cleared ADF path.
- !The ADF feeds crookedly or stops in the same place every time.
What to check first
Step-by-step checks
- 1
Consumable check
Open the document-feeder cover and clear any visible paper carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the output side and scanner-lid path for hidden scraps.
- 3
Safe first step
Reload a smaller stack of flat originals before trying the ADF again.
Background
What this message usually means
HP uses 31.13 on MFP models in this Color LaserJet Pro family when the automatic document feeder jams during copy or scan handling. This is an ADF-path issue rather than a print-engine jam.
Diagnosis
Likely causes
The original stack was skewed or fed badly through the ADF.
A small scrap remains in the ADF exit or scanner-lid path.
Damaged or curled originals were placed in the feeder.
Service
When service or replacement is more likely
- -This mainly affects scan and copy workflows, not standard print output.
See also
Related codes in this family
Explore more
More HP printer families
Source notes
HP's official Color LaserJet Pro M479 troubleshooting hub includes 31.13 as the document-feeder jam family for this MFP platform.
Built around official HP Color LaserJet Pro M377, M477, and M479 support guidance. Exact panel formatting and animations vary a little by model, but the main jam-code families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro M377dw, Color LaserJet Pro MFP M477fdw, Color LaserJet Pro MFP M479fdw, Color LaserJet Pro MFP M479dw
Last reviewed: 2026-04-12
Reference: Open reference