Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !01:10 is present after restart.
- !The printer cannot reach a ready state or repeats the same electronics-module fault.
What to check first
Step-by-step checks
- 1
Safe first step
Record the exact code before restarting the printer.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Restart once only if you need to confirm whether the fault is persistent.
- 3
Escalate
Contact HP technical support if the code remains.
Background
What this message usually means
HP says 01:10 means an error occurred with the electronics module. This is a support-grade failure rather than a paper or cartridge warning, so the printer should be treated as needing technical help if the code is present.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The electronics module reported an internal fault.
Startup checks found a controller-side failure.
The printer cannot recover from the electronics error on its own.
Service
When service or replacement is more likely
- -HP's own guidance treats 01:10 as a technical-support case.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More HP printer families
PageWide 300 / 400 / 500 series
PageWide 352, PageWide 377, PageWide 452, and more.
Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, and more.
OfficeJet Pro 9010 / 9020 series
OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, and more.
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
HP's official DesignJet 100/110 article says 01:10 is an electronics-module error and directs the user to HP technical support.
Built from HP's official DesignJet 100/110 error-code article and the related support guidance for the 100, 100plus, 110 Color, and 110plus variants.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: DesignJet 100, DesignJet 100plus, DesignJet 110 Color, DesignJet 110plus
Last reviewed: 2026-04-12
Reference: Open reference