Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !81:01 remains after a careful jam clear.
- !No blockage is visible but the paper-axis shutdown returns.
What to check first
Step-by-step checks
- 1
Consumable check
Turn the printer off and clear the paper jam or blockage fully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Restart the printer and test with one short job.
- 3
Safe first step
If no obstruction is found, stop repeated retries and prepare to escalate.
Background
What this message usually means
HP uses 81:01 for a paper-axis shutdown, usually caused by a jam or another blockage in the paper-axis system. The first job is to clear the obstruction fully before deciding whether the printer needs service.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
A paper jam blocked the paper-axis system.
A media-path obstruction stopped the paper axis during operation.
The printer detected a repeat axis fault after a prior jam.
Service
When service or replacement is more likely
- -HP notes that 81:01 can also appear as a warning code in some cases.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
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Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
HP's official DesignJet 100/110 article says 81:01 is a paper-axis shutdown, usually caused by a paper jam or blockage.
Built from HP's official DesignJet 100/110 error-code article and the related support guidance for the 100, 100plus, 110 Color, and 110plus variants.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: DesignJet 100, DesignJet 100plus, DesignJet 110 Color, DesignJet 110plus
Last reviewed: 2026-04-12
Reference: Open reference