HP DesignJet 100/110 error 81:01

Can you keep using it?

Contact customer support if any of these apply

!81:01 remains after a careful jam clear.
!No blockage is visible but the paper-axis shutdown returns.

If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

1
Consumable check
Turn the printer off and clear the paper jam or blockage fully.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Safe first step
Restart the printer and test with one short job.
3
Safe first step
If no obstruction is found, stop repeated retries and prepare to escalate.

Background

What this message usually means

HP uses 81:01 for a paper-axis shutdown, usually caused by a jam or another blockage in the paper-axis system. The first job is to clear the obstruction fully before deciding whether the printer needs service.

Diagnosis

Likely causes

Most common

A paper jam blocked the paper-axis system.

Common

A media-path obstruction stopped the paper axis during operation.

Possible

The printer detected a repeat axis fault after a prior jam.

Service

When service or replacement is more likely

-HP notes that 81:01 can also appear as a warning code in some cases.

Related codes in this family

35:01

The cleanout assembly was not detected while loading media.

95:00

Printhead alignment failed and the process was cancelled.

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Where to go next

Back to DesignJet 100/110 series

Browse the rest of this printer range and compare nearby messages.

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Source notes

HP's official DesignJet 100/110 article says 81:01 is a paper-axis shutdown, usually caused by a paper jam or blockage.

Built from HP's official DesignJet 100/110 error-code article and the related support guidance for the 100, 100plus, 110 Color, and 110plus variants.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: DesignJet 100, DesignJet 100plus, DesignJet 110 Color, DesignJet 110plus

Last reviewed: 2026-04-12

Reference: Open reference

81:01 - The paper axis shut down, usually because of a jam or blockage.