HP ENVY 6000 / 6400 series error codes
HP ENVY 6000 and 6400 family printers show short E-series error codes and printer-status messages, especially around cartridge state, paper mismatch, paper jams, generic printer faults, and setup recovery.
Built around official HP ENVY 6000 and 6400 family support guidance. Exact on-screen wording can vary a little by regional model and HP Smart setup flow, but the core error meanings stay close across the family.
Brand
HP
Family
ENVY 6000 / 6400 series
Guides in this family
6
Start here
E6
A generic printer error is blocking printing and HP directs users through cartridge, firmware, and reset checks.
E9
Printer setup or recovery did not complete successfully and the printer may remain offline.
E0
One or both cartridges are unusable or need attention.
E4
A paper jam or false paper-jam condition was detected.
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Start with a code, message, or symptom to narrow this family quickly.
E0
Medium
One or both cartridges are unusable or need attention.
E0 shown on the printer display or in the blinking-lights error flow.
Ink cartridges
E2
Low
The loaded paper size does not match the paper settings for the print job.
E2 shown on the printer display or in the blinking-lights error flow.
Paper
E4
Medium
A paper jam or false paper-jam condition was detected.
E4 shown on the printer display during a paper-jam state.
Paper / Paper path
E5
Medium
The scanner or printer is in an error state and HP routes users through a reset path first.
E5 shown on the printer display or in the blinking-lights error flow.
General printer state
E6
High
A generic printer error is blocking printing and HP directs users through cartridge, firmware, and reset checks.
E6 shown on the printer display.
Ink cartridges
E9
High
Printer setup or recovery did not complete successfully and the printer may remain offline.
E9 shown on the printer display during setup or recovery state.
General printer state