HP ENVY 6000 / 6400 error E0

Can you keep using it?

Contact customer support if any of these apply

!E0 remains after careful cartridge reinstall and restart.
!The printer keeps rejecting cartridges that should be compatible and correctly seated.

If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

1
Consumable check
Open the cartridge access area and reseat the installed cartridges carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Consumable check
Check that the cartridges match the printer family and are locked into place.
3
Consumable check
Retry with one small print job once the cartridge state looks normal.

Background

What this message usually means

HP uses E0 on the ENVY 6000 and 6400 family when one or both cartridges are not in a usable state. This is usually a cartridge-recognition or cartridge-condition problem rather than a deeper printer-mechanics fault.

Diagnosis

Likely causes

Most common

A cartridge is missing, faulty, or not seated correctly.

Common

A recently installed cartridge is not being recognized normally.

Possible

The printer detected a cartridge state that blocks printing.

Service

When service or replacement is more likely

-Treat E0 as a cartridge-state issue first, not as a paper-path or scanner problem.

Related codes in this family

The scanner or printer is in an error state and HP routes users through a reset path first.

A generic printer error is blocking printing and HP directs users through cartridge, firmware, and reset checks.

Source notes

HP's ENVY 6000/6400 blinking-lights guide identifies E0 as a cartridge-related error that needs cartridge attention before printing can continue.

Built around official HP ENVY 6000 and 6400 family support guidance. Exact on-screen wording can vary a little by regional model and HP Smart setup flow, but the core error meanings stay close across the family.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: ENVY 6000, ENVY 6000e, ENVY Pro 6400, ENVY 6400e, 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6420e, 6430e, 6432e, 6452e, 6455e, 6458e, 6475e

Last reviewed: 2026-04-12

Reference: Open reference

E0 - One or both cartridges are unusable or need attention.