Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !E2 returns even when the correct paper size is loaded and selected.
- !The tray no longer seats or reports its paper size normally.
What to check first
Step-by-step checks
- 1
Consumable check
Check the paper loaded in the tray and compare it with the job settings.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Reload the correct paper size or adjust the print settings to match the loaded paper.
- 3
Safe first step
Retry the job after the media size and settings agree.
Background
What this message usually means
HP uses E2 on the ENVY 6000 and 6400 family when the loaded paper size does not match the paper settings in the print job. This is usually a print-settings mismatch rather than a hardware feed fault.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The loaded paper does not match the selected paper size.
The print job is set for the wrong media size.
The tray or source settings do not match the actual paper loaded.
Service
When service or replacement is more likely
- -This is a media mismatch issue first, not a jam or service-stop code.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
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Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
HP's ENVY 6000/6400 blinking-lights guide identifies E2 as a paper size or paper mismatch condition.
Built around official HP ENVY 6000 and 6400 family support guidance. Exact on-screen wording can vary a little by regional model and HP Smart setup flow, but the core error meanings stay close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ENVY 6000, ENVY 6000e, ENVY Pro 6400, ENVY 6400e, 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6420e, 6430e, 6432e, 6452e, 6455e, 6458e, 6475e
Last reviewed: 2026-04-12
Reference: Open reference