Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !E2 returns even when the correct paper size is loaded and selected.
- !The tray no longer seats or reports its paper size normally.
What to check first
Step-by-step checks
- 1
Consumable check
Check the paper loaded in the tray and compare it with the job settings.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Reload the correct paper size or adjust the print settings to match the loaded paper.
- 3
Safe first step
Retry the job after the media size and settings agree.
Background
What this message usually means
HP uses E2 on the ENVY 6000 and 6400 family when the loaded paper size does not match the paper settings in the print job. This is usually a print-settings mismatch rather than a hardware feed fault.
Diagnosis
Likely causes
The loaded paper does not match the selected paper size.
The print job is set for the wrong media size.
The tray or source settings do not match the actual paper loaded.
Service
When service or replacement is more likely
- -This is a media mismatch issue first, not a jam or service-stop code.
See also
Related codes in this family
Source notes
HP's ENVY 6000/6400 blinking-lights guide identifies E2 as a paper size or paper mismatch condition.
Built around official HP ENVY 6000 and 6400 family support guidance. Exact on-screen wording can vary a little by regional model and HP Smart setup flow, but the core error meanings stay close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ENVY 6000, ENVY 6000e, ENVY Pro 6400, ENVY 6400e, 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6420e, 6430e, 6432e, 6452e, 6455e, 6458e, 6475e
Last reviewed: 2026-04-12
Reference: Open reference