Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !E4 keeps returning on clean paper after a careful jam clear.
- !The same jam pattern repeats and suggests a feed or sensor problem.
What to check first
Step-by-step checks
- 1
Consumable check
Clear the full paper path and remove any torn scraps you can see safely.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Reload clean, flat paper and make sure the stack sits squarely.
- 3
Consumable check
Retry the job only after the paper path is fully clear.
Background
What this message usually means
HP uses E4 on the ENVY 6000 and 6400 family when the printer detects a paper jam or a false-jam condition during feed. The first step is to clear the full paper path rather than keep retrying jobs into the same state.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
Paper is jammed in the input or output path.
A torn scrap from an earlier jam remains inside the printer.
A false-jam condition was triggered by skewed, curled, or badly loaded paper.
Service
When service or replacement is more likely
- -False-jam conditions can behave like a real jam if the feed path is starting to wear.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
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Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
HP's official E4 paper-jam article for ENVY 6000/6400 printers treats E4 as a real or false paper-jam condition and directs users to clear the paper path.
Built around official HP ENVY 6000 and 6400 family support guidance. Exact on-screen wording can vary a little by regional model and HP Smart setup flow, but the core error meanings stay close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ENVY 6000, ENVY 6000e, ENVY Pro 6400, ENVY 6400e, 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6420e, 6430e, 6432e, 6452e, 6455e, 6458e, 6475e
Last reviewed: 2026-04-12
Reference: Open reference