HP ENVY 6000 / 6400 error E4

Can you keep using it?

Contact customer support if any of these apply

!E4 keeps returning on clean paper after a careful jam clear.
!The same jam pattern repeats and suggests a feed or sensor problem.

If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

1
Consumable check
Clear the full paper path and remove any torn scraps you can see safely.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Consumable check
Reload clean, flat paper and make sure the stack sits squarely.
3
Consumable check
Retry the job only after the paper path is fully clear.

Background

What this message usually means

HP uses E4 on the ENVY 6000 and 6400 family when the printer detects a paper jam or a false-jam condition during feed. The first step is to clear the full paper path rather than keep retrying jobs into the same state.

Diagnosis

Likely causes

Most common

Paper is jammed in the input or output path.

Common

A torn scrap from an earlier jam remains inside the printer.

Possible

A false-jam condition was triggered by skewed, curled, or badly loaded paper.

Service

When service or replacement is more likely

-False-jam conditions can behave like a real jam if the feed path is starting to wear.

Related codes in this family

The loaded paper size does not match the paper settings for the print job.

A generic printer error is blocking printing and HP directs users through cartridge, firmware, and reset checks.

Source notes

HP's official E4 paper-jam article for ENVY 6000/6400 printers treats E4 as a real or false paper-jam condition and directs users to clear the paper path.

Built around official HP ENVY 6000 and 6400 family support guidance. Exact on-screen wording can vary a little by regional model and HP Smart setup flow, but the core error meanings stay close across the family.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: ENVY 6000, ENVY 6000e, ENVY Pro 6400, ENVY 6400e, 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6420e, 6430e, 6432e, 6452e, 6455e, 6458e, 6475e

Last reviewed: 2026-04-12

Reference: Open reference

E4 - A paper jam or false paper-jam condition was detected.