Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !E9 returns after a full guided recovery attempt.
- !The printer stays offline or incomplete in HP Smart even after repeating setup.
What to check first
Step-by-step checks
- 1
Safe first step
Return to HP's setup or recovery flow and complete it fully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Use HP Smart if the model expects guided recovery there.
- 3
Safe first step
Avoid repeated resets without finishing the prompted setup path.
Background
What this message usually means
HP uses E9 on certain ENVY 6000e and 6400e models when setup or recovery after reset or firmware flow did not complete successfully. HP ties this closely to HP Smart setup and printer-offline recovery rather than a simple print job fault.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
Setup or recovery after reset did not complete successfully.
The printer is stuck between setup states and remains offline in HP Smart.
A firmware or guided setup flow was interrupted before finishing.
Service
When service or replacement is more likely
- -E9 is more of a setup or recovery-state blocker than a normal day-to-day printer warning.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
See also
Related codes in this family
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Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
HP's official E9 article for ENVY 6000e/6400e printers says setup or recovery is incomplete and ties recovery to HP Smart and offline recovery steps.
Built around official HP ENVY 6000 and 6400 family support guidance. Exact on-screen wording can vary a little by regional model and HP Smart setup flow, but the core error meanings stay close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ENVY 6000, ENVY 6000e, ENVY Pro 6400, ENVY 6400e, 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6420e, 6430e, 6432e, 6452e, 6455e, 6458e, 6475e
Last reviewed: 2026-04-12
Reference: Open reference