HP LaserJet Pro M329 / M428 / M429 series error codes
HP LaserJet Pro M329, M428, and M429 office printers and MFPs show panel error groups for tray jams, output jams, duplex jams, and ADF jams, with HP guiding users to the exact paper path area from the control panel animation.
Built around official HP LaserJet Pro M329, M428, and M429 support guidance. Exact panel formatting can vary a little by printer or MFP model, but the jam families and first checks stay close across the range.
Brand
HP
Family
LaserJet Pro M329 / M428 / M429 series
Guides in this family
6
Start here
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Start with a code, message, or symptom to narrow this family quickly.
13.02
Medium
Paper is jammed in Tray 1.
13.02.yz Paper is jammed in Tray 1 shown on the printer control panel.
Paper / Tray 1
13.03
Medium
Paper is jammed in Tray 2.
13.03.yz Paper is jammed in Tray 2 shown on the printer control panel.
Paper / Tray 2
13.08 / 13.09
High
Paper is jammed in the toner cartridge or fuser area.
13.08.yz or 13.09.yz Paper is jammed in the cartridge area shown on the printer control panel.
Paper / Toner cartridge
13.10 / 13.11 / 13.13
Medium
Paper is jammed in the output bin path.
13.10.yz, 13.11.yz, or 13.13.yz Paper is jammed in the output bin shown on the control panel.
Paper / Output bin
13.14 / 13.15
Medium
Paper is jammed in the duplexer.
13.14.yz or 13.15.yz Paper is jammed inside the printer shown on the control panel during duplex handling.
Paper / Duplexer
31.13
Medium
Paper is jammed in the document feeder.
31.13.01 or 31.13.02 shown on the control panel during document-feeder use.
Original documents / ADF path