HP LaserJet Pro 13.02 jam error

Can you keep using it?

Contact customer support if any of these apply

!13.02 returns repeatedly on clean paper with careful reloading.
!Tray 1 no longer feeds cleanly or the printer misfeeds at the same point every time.

If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

1
Consumable check
Remove jammed paper from Tray 1 slowly and check for torn scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Consumable check
Reload a small stack of clean paper and square the stack before retrying.
3
Escalate
Use only media that matches HP's supported size and type guidance for the tray.

Background

What this message usually means

HP uses 13.02 on this LaserJet Pro office family when paper jams in Tray 1 or just after feeding from that tray. This is usually a feed-start or paper-loading problem rather than a deeper electronics fault.

Diagnosis

Likely causes

Most common

Tray 1 media is skewed, curled, or loaded unevenly.

Common

The printer tried to feed unsupported or damaged paper from Tray 1.

Possible

A small scrap or obstruction is still sitting in the Tray 1 feed path.

Service

When service or replacement is more likely

-Treat this as a tray-feed problem first, not a toner or firmware issue.

Related codes in this family

13.03

Paper is jammed in Tray 2.

13.08 / 13.09

Paper is jammed in the toner cartridge or fuser area.

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Source notes

HP's official LaserJet Pro M329, M428, and M429 article says 13.02 is a Tray 1 jam and walks through clearing the Tray 1 path and reloading media.

Built around official HP LaserJet Pro M329, M428, and M429 support guidance. Exact panel formatting can vary a little by printer or MFP model, but the jam families and first checks stay close across the range.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: LaserJet Pro M329dw, LaserJet Pro M428fdn, LaserJet Pro M428fdw, LaserJet Pro M429dw, LaserJet Pro M429fdw

Last reviewed: 2026-04-12

Reference: Open reference

13.02 - Paper is jammed in Tray 1.