HP LaserJet Pro 13.03 jam error

Can you keep using it?

Contact customer support if any of these apply

!13.03 returns repeatedly with clean, correctly loaded paper.
!Tray 2 feed behavior is noisy or inconsistent even after reloading.

If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

1
Consumable check
Remove Tray 2 and reload the paper stack so it sits flat below the height limit.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Consumable check
Verify the rear guide matches the actual paper size loaded.
3
Consumable check
Clear any visible paper from the internal path before reinstalling the tray.

Background

What this message usually means

HP uses 13.03 on this LaserJet Pro family when paper jams in Tray 2 or shortly after leaving that cassette. It usually means the tray load, guides, or feed path needs attention before printing can continue normally.

Diagnosis

Likely causes

Most common

The Tray 2 paper stack is not seated flat or is loaded above the maximum guide.

Common

The rear paper guide is set to the wrong size.

Possible

A damaged sheet or hidden scrap is interfering with Tray 2 feeding.

Service

When service or replacement is more likely

-This is still a feed-path issue first, even though HP's steps also check inside the printer.

Related codes in this family

13.02

Paper is jammed in Tray 1.

13.08 / 13.09

Paper is jammed in the toner cartridge or fuser area.

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Source notes

HP's official article identifies 13.03 as a Tray 2 jam and includes Tray 2 reload, guide-check, and internal jam-clear steps.

Built around official HP LaserJet Pro M329, M428, and M429 support guidance. Exact panel formatting can vary a little by printer or MFP model, but the jam families and first checks stay close across the range.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: LaserJet Pro M329dw, LaserJet Pro M428fdn, LaserJet Pro M428fdw, LaserJet Pro M429dw, LaserJet Pro M429fdw

Last reviewed: 2026-04-12

Reference: Open reference

13.03 - Paper is jammed in Tray 2.