Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same jam family returns after a full clear and careful reload.
- !You cannot clear the path without forcing hot internal parts or fragile guides.
What to check first
Step-by-step checks
- 1
Consumable check
Open the front door and remove the toner cartridge if HP's guide directs you to do so.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check both the cartridge area and rear-door path for jammed paper or scraps.
- 3
Safe first step
Allow hot internal parts to cool before reaching deeper into the fuser area.
Background
What this message usually means
HP groups 13.08 and 13.09 together for jams in the cartridge area or rear fuser path on this LaserJet Pro family. These are hotter internal jam locations, so the right response is a careful jam clear rather than repeated job retries.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
Paper jammed near the toner cartridge or in the rear fuser area.
A torn sheet fragment is still caught in the cartridge path.
Curled or damaged media folded as it passed through the hot rear path.
Service
When service or replacement is more likely
- -This jam family is more serious than a simple tray feed stop because it reaches the cartridge or fuser path.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More HP printer families
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Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, and more.
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Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
HP's official article groups 13.08 and 13.09 as cartridge-area or fuser-area jams and walks through both internal and rear-door clear steps.
Built around official HP LaserJet Pro M329, M428, and M429 support guidance. Exact panel formatting can vary a little by printer or MFP model, but the jam families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: LaserJet Pro M329dw, LaserJet Pro M428fdn, LaserJet Pro M428fdw, LaserJet Pro M429dw, LaserJet Pro M429fdw
Last reviewed: 2026-04-12
Reference: Open reference