Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same jam family returns after a full clear and careful reload.
- !You cannot clear the path without forcing hot internal parts or fragile guides.
What to check first
Step-by-step checks
- 1
Consumable check
Open the front door and remove the toner cartridge if HP's guide directs you to do so.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check both the cartridge area and rear-door path for jammed paper or scraps.
- 3
Safe first step
Allow hot internal parts to cool before reaching deeper into the fuser area.
Background
What this message usually means
HP groups 13.08 and 13.09 together for jams in the cartridge area or rear fuser path on this LaserJet Pro family. These are hotter internal jam locations, so the right response is a careful jam clear rather than repeated job retries.
Diagnosis
Likely causes
Paper jammed near the toner cartridge or in the rear fuser area.
A torn sheet fragment is still caught in the cartridge path.
Curled or damaged media folded as it passed through the hot rear path.
Service
When service or replacement is more likely
- -This jam family is more serious than a simple tray feed stop because it reaches the cartridge or fuser path.
See also
Related codes in this family
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Source notes
HP's official article groups 13.08 and 13.09 as cartridge-area or fuser-area jams and walks through both internal and rear-door clear steps.
Built around official HP LaserJet Pro M329, M428, and M429 support guidance. Exact panel formatting can vary a little by printer or MFP model, but the jam families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: LaserJet Pro M329dw, LaserJet Pro M428fdn, LaserJet Pro M428fdw, LaserJet Pro M429dw, LaserJet Pro M429fdw
Last reviewed: 2026-04-12
Reference: Open reference