Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Output-bin jams return repeatedly with fresh paper and an empty output tray.
- !The same sheet location jams every time, pointing to an exit-path hardware issue.
What to check first
Step-by-step checks
- 1
Consumable check
Remove any visible paper from the output bin first.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Open the front and rear access points HP lists and clear the upper path fully.
- 3
Consumable check
Retry with a smaller print job and flatter paper if the jam happened on a long run.
Background
What this message usually means
HP groups 13.10, 13.11, and 13.13 together for output-bin jam conditions on this office LaserJet family. The sheet has usually reached the upper delivery path but did not exit cleanly into the output bin.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
A sheet stalled near the output bin or upper delivery path.
The output area is overfilled or a curled page caught near the exit.
A hidden scrap remains in the rear or upper output path.
Service
When service or replacement is more likely
- -This jam family often looks minor from the outside, but hidden scraps in the upper path are common.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
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Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
HP's official article groups 13.10, 13.11, and 13.13 as output-bin jams and directs users through the output, front, and rear jam locations.
Built around official HP LaserJet Pro M329, M428, and M429 support guidance. Exact panel formatting can vary a little by printer or MFP model, but the jam families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: LaserJet Pro M329dw, LaserJet Pro M428fdn, LaserJet Pro M428fdw, LaserJet Pro M429dw, LaserJet Pro M429fdw
Last reviewed: 2026-04-12
Reference: Open reference