Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Output-bin jams return repeatedly with fresh paper and an empty output tray.
- !The same sheet location jams every time, pointing to an exit-path hardware issue.
What to check first
Step-by-step checks
- 1
Consumable check
Remove any visible paper from the output bin first.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Open the front and rear access points HP lists and clear the upper path fully.
- 3
Consumable check
Retry with a smaller print job and flatter paper if the jam happened on a long run.
Background
What this message usually means
HP groups 13.10, 13.11, and 13.13 together for output-bin jam conditions on this office LaserJet family. The sheet has usually reached the upper delivery path but did not exit cleanly into the output bin.
Diagnosis
Likely causes
A sheet stalled near the output bin or upper delivery path.
The output area is overfilled or a curled page caught near the exit.
A hidden scrap remains in the rear or upper output path.
Service
When service or replacement is more likely
- -This jam family often looks minor from the outside, but hidden scraps in the upper path are common.
See also
Related codes in this family
Explore more
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Source notes
HP's official article groups 13.10, 13.11, and 13.13 as output-bin jams and directs users through the output, front, and rear jam locations.
Built around official HP LaserJet Pro M329, M428, and M429 support guidance. Exact panel formatting can vary a little by printer or MFP model, but the jam families and first checks stay close across the range.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: LaserJet Pro M329dw, LaserJet Pro M428fdn, LaserJet Pro M428fdw, LaserJet Pro M429dw, LaserJet Pro M429fdw
Last reviewed: 2026-04-12
Reference: Open reference