HP LaserJet Pro 31.13 jam error

Can you keep using it?

Contact customer support if any of these apply

!31.13 returns repeatedly with clean originals and a fully cleared ADF path.
!The ADF no longer feeds straight or stops in the same location every time.

If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

1
Consumable check
Open the document feeder cover and clear any visible paper carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Safe first step
Check the output side and scanner-lid area for hidden scraps.
3
Safe first step
Reload a smaller, flatter document stack before trying the ADF again.

Background

What this message usually means

HP uses 31.13 on MFP models in this family when the automatic document feeder jams during copy or scan handling. This is an ADF-path problem rather than a print-engine jam.

Diagnosis

Likely causes

Most common

The original document was skewed or fed badly through the ADF.

Common

A small scrap remains in the ADF exit or scanner-lid path.

Possible

The document stack included curled, damaged, or unsupported pages.

Service

When service or replacement is more likely

-This affects copy and scan workflows more than standard print jobs.

Related codes in this family

13.14 / 13.15

Paper is jammed in the duplexer.

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Source notes

HP's official article says 31.13 is a document-feeder jam and walks through clearing the ADF cover, output area, and scanner-lid path.

Built around official HP LaserJet Pro M329, M428, and M429 support guidance. Exact panel formatting can vary a little by printer or MFP model, but the jam families and first checks stay close across the range.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: LaserJet Pro M329dw, LaserJet Pro M428fdn, LaserJet Pro M428fdw, LaserJet Pro M429dw, LaserJet Pro M429fdw

Last reviewed: 2026-04-12

Reference: Open reference

31.13 - Paper is jammed in the document feeder.