fixthiserror_
HP / OfficeJet Pro 8010 / 8020 / 8030 series

Paper Jam - The printer detected paper stuck in the feed, duplex, or output path.

The printer detected paper stuck in the feed, duplex, or output path.

This guide is scoped to the OfficeJet Pro 8010 / 8020 / 8030 series family. Exact menu wording, cartridge naming, and service behavior can still vary by model variant and firmware.

Severity

Medium

Most likely cause

A full or partial sheet is trapped in the paper path.

Can you keep using it?

Maybe after the first checks

Consumables involved

Paper, Paper path

Can you keep using it?

Can you keep using it?

Contact customer support if any of these apply

  • !Paper Jam returns immediately on fresh paper with a clear path.
  • !The printer makes repeated grinding or feed-slip noise during every attempt.
If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

  1. 1

    Consumable check

    Clear the visible paper path fully before retrying.

    Start with the official recovery step before moving on to parts or deeper servicing.

  2. 2

    Safe first step

    Check the rear or duplex access area for scraps if the jam is not obvious.

  3. 3

    Consumable check

    Retry with fresh, flat paper once the path is clear.

Background

What this message usually means

HP uses the Paper Jam message on the OfficeJet 8010 and OfficeJet Pro 8020/8030 family when the printer cannot move paper through the path cleanly. It usually points to a sheet or scrap caught in the feed, duplex, or output area.

Diagnosis

Likely causes

Most common

A full or partial sheet is trapped in the paper path.

Common

A torn scrap remains after an earlier jam.

Possible

Curled or damaged media is stalling in the duplex or output path.

Service

When service or replacement is more likely

  • -Repeated jams on clean paper usually point to path wear or hidden scraps.

See also

Related codes in this family

E3 / Carriage Jam

The print carriage cannot move normally across the printer.

Out of Paper

The selected paper source is empty or the printer could not pick paper up correctly.

Explore more

More HP printer families

PageWide 300 / 400 / 500 series

PageWide 352, PageWide 377, PageWide 452, and more.

Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series

Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, and more.

OfficeJet Pro 9010 / 9020 series

OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, and more.

Keep browsing

Where to go next

Back to OfficeJet Pro 8010 / 8020 / 8030 series

Browse the rest of this printer range and compare nearby messages.

More HP families

Move sideways into related printer ranges from the same brand.

Browse all printer guides

Search across brands, families, and common printer error messages.

Source notes

HP's OfficeJet 8010 and OfficeJet Pro 8020/8030 support article treats Paper Jam as the main feed-path clearing workflow for this family.

Built around official HP support guidance for the OfficeJet 8010 and OfficeJet Pro 8020/8030 families. Exact wording can vary slightly by model, firmware, app flow, and regional support site.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: OfficeJet 8010, OfficeJet Pro 8020, OfficeJet Pro 8022, OfficeJet Pro 8025, OfficeJet Pro 8035

Last reviewed: 2026-04-12

Reference: Open reference

Privacy and advertising

Choose whether to allow ad personalization

FixThisError may use Google AdSense on broad browse pages. Your choice controls whether advertising-related cookies and ad requests can be used. Core site content remains available either way.