Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The printhead error returns immediately after restart.
- !The printer will not complete startup or keeps dropping back into the same ink-system failure.
What to check first
Step-by-step checks
- 1
Safe first step
Restart the printer once and let it finish startup cleanly.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check that the installed supplies are seated correctly.
- 3
Escalate
Only open the supply area if HP's support flow calls for it and the printer is powered down.
Background
What this message usually means
HP uses printhead error messages on the OfficeJet Pro 9010 and 9020 family when the printer cannot continue because of a printhead or ink-system condition. These are stronger stop messages than a low-ink warning and need a careful supply and restart check first.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The printhead is not seated or recognized correctly.
An ink-system condition stopped normal printing.
A supply or electrical contact issue is affecting the printhead path.
Service
When service or replacement is more likely
- -These are not low-urgency supply reminders. Treat them as stop-state faults.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
See also
Related codes in this family
Explore more
More HP printer families
PageWide 300 / 400 / 500 series
PageWide 352, PageWide 377, PageWide 452, and more.
Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, and more.
OfficeJet Pro 8010 / 8020 / 8030 series
OfficeJet 8010, OfficeJet Pro 8020, OfficeJet Pro 8022, and more.
Read this next
Helpful guides for this problem
Guide
Before ordering a printer printhead or other expensive part
The checks worth doing before you spend real money on a printhead or another printer part that may not solve the fault.
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
HP's OfficeJet Pro 9010 and 9020 troubleshooting page includes printhead and ink-system failure guidance for this family.
Built around official HP support guidance for the OfficeJet Pro 9010 and 9020 families. Exact wording can vary a little by firmware, app workflow, and regional support site.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, OfficeJet Pro 9020, OfficeJet Pro 9022, OfficeJet Pro 9025
Last reviewed: 2026-04-12
Reference: Open reference