Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The code returns after restart with no jam present.
- !The printer never reaches ready or shows repeated printer-failure codes.
What to check first
Step-by-step checks
- 1
Safe first step
Power the printer off fully, then restart it after a short pause.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Inspect the paper path and accessible areas for any jammed media or foreign object.
- 3
Safe first step
Retry with one small test page only if the printer reaches ready without the error.
Background
What this message usually means
HP groups 0x6100002E with the same PageWide printer-failure class as 0x6100002D. It indicates the machine hit a broader print-system fault that a normal print job cannot clear on its own, so the priority is to restart, check for an obvious jam, and avoid repeated print attempts if it immediately returns.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
An internal PageWide print-system fault interrupted the job.
A transport or mechanism issue was detected during boot or print initialization.
The device did not recover cleanly from the last fault state.
Service
When service or replacement is more likely
- -Treat 0x6100002E as a restart-and-escalate fault rather than a consumables issue.
- -Repeated occurrences on the same device usually deserve direct HP support rather than more user troubleshooting.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
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Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
HP documents 0x6100002E with the same PageWide printer-failure guidance used for the broader 0x6100002D / 0x6100002E fault family.
Built around HP PageWide 300, 400, and 500 series support guidance. Exact wording can vary by firmware and regional support site.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: PageWide 352, PageWide 377, PageWide 452, PageWide 477, PageWide 552, PageWide 577
Last reviewed: 2026-04-12
Reference: Open reference