Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !0x610000CC returns after a restart and power reconnect.
- !The printer cannot reach a ready state or keeps repeating the same printer-failure message.
What to check first
Step-by-step checks
- 1
Safe first step
Turn the printer off, then back on once.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
If the error persists, unplug the power cord and reconnect it before trying again.
- 3
Safe first step
Run one small test print only after the printer reaches ready cleanly.
Background
What this message usually means
HP uses 0x610000CC for a PageWide printer-failure state. The official support guidance treats it as a broader print-system problem rather than a routine paper or consumables warning, so the first recovery step is a restart and, if needed, a power cord reconnect before escalating to HP support.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The print system hit an internal fault during startup or printing.
The printer could not clear a prior error state cleanly.
A mechanism or transport problem left the device in a repeated failure state.
Service
When service or replacement is more likely
- -Treat this as a printer-failure code rather than a consumables or paper-only issue.
- -Repeated retrying is unlikely to help if the printer never recovers on power cycle.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
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Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
HP's PageWide support article identifies 0x610000CC as a printer-failure code and recommends turning the printer off and back on, then reconnecting power if the fault persists.
Built around HP PageWide 300, 400, and 500 series support guidance. Exact wording can vary by firmware and regional support site.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: PageWide 352, PageWide 377, PageWide 452, PageWide 477, PageWide 552, PageWide 577
Last reviewed: 2026-04-12
Reference: Open reference