Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !0x610000D3 returns immediately after restart.
- !The printer never reaches ready or repeats the same printer-failure state.
What to check first
Step-by-step checks
- 1
Safe first step
Turn the printer off and back on once to see whether the fault clears cleanly.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check for obvious paper-path issues before retrying any queued job.
- 3
Safe first step
If the printer recovers, test with a simple one-page print only.
Background
What this message usually means
HP uses 0x610000D3 for a PageWide printer-failure state where the print system cannot continue safely. Like the other 0x610000xx failure codes, it is not a routine paper or cartridge warning, so the safest first response is to restart and stop if the printer cannot recover to a ready state.
Diagnosis
Likely causes
The print system hit an internal fault during startup or job processing.
A mechanism or paper-path issue prevented the printer from clearing the fault state.
The printer firmware resumed into a repeated hardware error state.
Service
When service or replacement is more likely
- -The safest assumption is that this is a print-system fault first, not a minor consumables problem.
- -Do not keep resending print jobs into a device that remains in a printer-failure state.
See also
Related codes in this family
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Keep browsing
Where to go next
Source notes
HP’s PageWide support article identifies 0x610000D3 as a printer-failure code and points users toward a restart followed by HP support if the issue continues.
Built around HP PageWide 300, 400, and 500 series support guidance. Exact wording can vary by firmware and regional support site.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: PageWide 352, PageWide 377, PageWide 452, PageWide 477, PageWide 552, PageWide 577
Last reviewed: 2026-04-12
Reference: Open reference