Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !0x610000FA returns even after the tray is removed and the printer is restarted.
- !You are not sure whether an attached accessory belongs to this printer family.
What to check first
Step-by-step checks
- 1
Consumable check
Remove the incompatible auxiliary paper tray.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Power cycle the printer after the tray is removed.
- 3
Safe first step
Reconnect only accessories known to be compatible with the PageWide 300, 400, or 500 series.
Background
What this message usually means
HP uses 0x610000FA when the attached auxiliary paper tray is not compatible with the PageWide 300, 400, or 500 series printer. The official fix is to remove the incompatible tray and power cycle the printer, since the code is tied to the accessory mismatch rather than the print engine itself.
Diagnosis
Likely causes
An auxiliary paper tray from another printer is connected.
The connected tray is not approved for this PageWide family.
The printer detected an accessory compatibility mismatch during startup.
Service
When service or replacement is more likely
- -This is an accessory compatibility issue, not a paper jam or ink fault.
- -It is worth checking connected trays before assuming the printer itself has failed.
See also
Related codes in this family
0x6100002D
The printer reported a printer-system failure and could not continue the job.
0x6100002E
The printer reported a printer-system failure closely related to the 0x6100002D family.
0x610000D3
The printer detected a printer-system fault and needs a restart before anything else.
0x610000CC
The printer reported a printer-system failure and needs a restart or power reconnect before it can recover.
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Where to go next
Source notes
HP's PageWide support article states that 0x610000FA appears when an incompatible auxiliary paper tray is attached and recommends removing it before power cycling the printer.
Built around HP PageWide 300, 400, and 500 series support guidance. Exact wording can vary by firmware and regional support site.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: PageWide 352, PageWide 377, PageWide 452, PageWide 477, PageWide 552, PageWide 577
Last reviewed: 2026-04-12
Reference: Open reference