0x610000FA - An incompatible auxiliary paper tray is attached to the printer.

1. 1

   Consumable check

   Remove the incompatible auxiliary paper tray.

   Start with the official recovery step before moving on to parts or deeper servicing.

2. 2

   Safe first step

   Power cycle the printer after the tray is removed.

3. 3

   Safe first step

   Reconnect only accessories known to be compatible with the PageWide 300, 400, or 500 series.

HP uses 0x610000FA when the attached auxiliary paper tray is not compatible with the PageWide 300, 400, or 500 series printer. The official fix is to remove the incompatible tray and power cycle the printer, since the code is tied to the accessory mismatch rather than the print engine itself.

Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.

• -This is an accessory compatibility issue, not a paper jam or ink fault.
• -It is worth checking connected trays before assuming the printer itself has failed.

• -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
• -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
• -Assuming no physical path issue exists just because no full sheet is visible at first glance.

Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.