Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Output jams return on fresh paper with an empty bin.
- !The printer stops at the same exit point on every print.
What to check first
Step-by-step checks
- 1
Safe first step
Clear the output path and empty the bin before retrying.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Retry with fresh paper that is not curled or damp.
- 3
Safe first step
Print one short test job to confirm the exit path is clear.
Background
What this message usually means
Lexmark groups several output-path jam codes under Paper jam in the standard bin on the C4342 and XC4342 family. It usually means the sheet failed to clear the standard output area cleanly.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
The output path is blocked or the bin is too full.
Paper is curling badly as it exits.
A torn scrap remains near the exit path.
Service
When service or replacement is more likely
- -Long print runs with a full output bin make this more likely.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Lexmark printer families
Read this next
Helpful guides for this problem
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Lexmark's C4342/XC4342 family user guide groups several exit-path jam codes under the Paper jam in the standard bin workflow.
Built around official Lexmark user-guide and support-video guidance for the C4342 and XC4342 family. Exact jam headers and consumables wording can vary slightly by model and installed options.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: C4342, XC4342, XC4352
Last reviewed: 2026-04-12
Reference: Open reference