Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !ADF jams return immediately on clean, properly loaded originals.
- !The feeder makes abnormal noise or will not pick originals cleanly.
What to check first
Step-by-step checks
- 1
Safe first step
Remove the originals and clear the ADF path fully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Reload a small stack of flat originals aligned squarely in the feeder.
- 3
Safe first step
Retry one short copy or scan job.
Background
What this message usually means
HP uses 31.13.01 and 31.13.02 for automatic document feeder jams on the MFP side of this printer family. These codes usually point to skewed originals, scraps in the ADF path, or a feed issue that stops scanning or copying before the originals clear correctly.
Diagnosis
Likely causes
Originals were loaded skewed in the document feeder.
A scrap or obstruction remains in the ADF path.
The ADF struggled with curled, stapled, or mixed originals.
Service
When service or replacement is more likely
- -These are feeder-path errors, not print-path jams.
See also
Related codes in this family
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Where to go next
Back to Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
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Source notes
HP's Color LaserJet Pro 4201-4203 and 4301-4303 troubleshooting page lists 31.13.01 and 31.13.02 as document-feeder jam conditions.
Built around official HP support guidance for the Color LaserJet Pro 4201-4203 and MFP 4301-4303 families. Exact wording can vary slightly by model and firmware.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, Color LaserJet Pro MFP 4301fdw, Color LaserJet Pro MFP 4302fdn, Color LaserJet Pro MFP 4303fdw
Last reviewed: 2026-04-12
Reference: Open reference