Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !These jam codes return on clean paper with an empty output bin.
- !The printer repeatedly stops in the same output area on every print.
What to check first
Step-by-step checks
- 1
Consumable check
Remove paper from the output bin and clear the visible exit path.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Retry with fresh paper that is not curled or damp.
- 3
Safe first step
Print a short test job to confirm the output path is clear.
Background
What this message usually means
HP groups 13.10, 13.11, and 13.13 as output-bin jam conditions on the Color LaserJet Pro 4200 and 4300 family. These usually mean the sheet did not clear the output area cleanly, often because of curled paper, a full bin, or a partial jam.
Diagnosis
Likely causes
The output bin is too full.
Paper is curling or stalling as it exits.
A torn scrap remains in the output path.
Service
When service or replacement is more likely
- -Long print runs with a full bin make this group more likely.
See also
Related codes in this family
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Where to go next
Back to Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
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Source notes
HP's Color LaserJet Pro 4201-4203 and 4301-4303 troubleshooting page groups 13.10, 13.11, and 13.13 as output-bin jam conditions.
Built around official HP support guidance for the Color LaserJet Pro 4201-4203 and MFP 4301-4303 families. Exact wording can vary slightly by model and firmware.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, Color LaserJet Pro MFP 4301fdw, Color LaserJet Pro MFP 4302fdn, Color LaserJet Pro MFP 4303fdw
Last reviewed: 2026-04-12
Reference: Open reference