Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Out of Paper returns with fresh paper loaded correctly.
- !The pickup path makes repeated slip noise with no sheet movement.
What to check first
Step-by-step checks
- 1
Consumable check
Reload a small stack of clean paper and align the guides carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Remove damaged, curled, or mixed sheets before retrying.
- 3
Safe first step
Retry one short print job after reloading.
Background
What this message usually means
HP uses the Out of Paper message on the OfficeJet 8010 and OfficeJet Pro 8020/8030 family when the selected source is empty or the printer cannot start the feed correctly. It is usually a tray-loading or pickup issue rather than a deeper hardware fault.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
The tray is empty or the stack is sitting below the pickup point.
Paper is curled, damp, or loaded badly.
The printer could not pull a sheet in cleanly from the selected source.
Service
When service or replacement is more likely
- -Treat this as a feed-start or loading problem first.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
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Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
HP's OfficeJet 8010 and OfficeJet Pro 8020/8030 support article uses Out of Paper for pickup and feed-start problems in this family.
Built around official HP support guidance for the OfficeJet 8010 and OfficeJet Pro 8020/8030 families. Exact wording can vary slightly by model, firmware, app flow, and regional support site.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: OfficeJet 8010, OfficeJet Pro 8020, OfficeJet Pro 8022, OfficeJet Pro 8025, OfficeJet Pro 8035
Last reviewed: 2026-04-12
Reference: Open reference