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HP / OfficeJet Pro 9010 / 9020 series

Paper Mismatch - The loaded paper does not match the job or tray settings the printer expects.

The loaded paper does not match the job or tray settings the printer expects.

This guide is scoped to the OfficeJet Pro 9010 / 9020 series family. Exact menu wording, cartridge naming, and service behavior can still vary by model variant and firmware.

Severity

Low

Most likely cause

The loaded paper size does not match the print job.

Can you keep using it?

Often yes

Consumables involved

Paper, Paper settings

Can you keep using it?

Can you keep using it?

Contact customer support if any of these apply

  • !Paper Mismatch remains even when the settings and loaded paper clearly match.
  • !The printer no longer saves tray settings correctly.
If the printer still starts normally: This is often recoverable with the basic checks below, as long as the printer returns to ready without a deeper service warning.

What to check first

Step-by-step checks

  1. 1

    Consumable check

    Compare the tray settings with the actual paper in the tray.

    Start with the official recovery step before moving on to parts or deeper servicing.

  2. 2

    Safe first step

    Update the media size or type in the driver or on the printer.

  3. 3

    Safe first step

    Retry after the settings and loaded media match.

Background

What this message usually means

HP shows Paper Mismatch on the OfficeJet Pro 9010 and 9020 family when the loaded media does not match the configured size or type. It is usually a settings mismatch rather than a physical printer fault.

Diagnosis

Likely causes

Most common

The loaded paper size does not match the print job.

Common

The paper type in the tray settings is wrong.

Possible

The job is calling for a different source or media than what is loaded.

Service

When service or replacement is more likely

  • -This is a settings-state issue, not a hardware stop code.

See also

Related codes in this family

Out of Paper

The selected paper source is empty or the printer could not pick paper up correctly.

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Where to go next

Back to OfficeJet Pro 9010 / 9020 series

Browse the rest of this printer range and compare nearby messages.

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Source notes

HP's OfficeJet Pro 9010 and 9020 troubleshooting page includes a Paper Mismatch path for tray and job-setting conflicts.

Built around official HP support guidance for the OfficeJet Pro 9010 and 9020 families. Exact wording can vary a little by firmware, app workflow, and regional support site.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, OfficeJet Pro 9020, OfficeJet Pro 9022, OfficeJet Pro 9025

Last reviewed: 2026-04-12

Reference: Open reference

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