fixthiserror_
HP / OfficeJet Pro 9010 / 9020 series

Out of Paper - The selected paper source is empty or the printer could not pick paper up correctly.

The selected paper source is empty or the printer could not pick paper up correctly.

This guide is scoped to the OfficeJet Pro 9010 / 9020 series family. Exact menu wording, cartridge naming, and service behavior can still vary by model variant and firmware.

Severity

Low

Most likely cause

The tray is empty or the stack is sitting below the pickup point.

Can you keep using it?

Often yes

Consumables involved

Paper, Paper tray

Can you keep using it?

Can you keep using it?

Contact customer support if any of these apply

  • !Out of Paper returns with fresh paper loaded correctly.
  • !The pickup path makes repeated slip noise with no sheet movement.
If the printer still starts normally: This is often recoverable with the basic checks below, as long as the printer returns to ready without a deeper service warning.

What to check first

Step-by-step checks

  1. 1

    Consumable check

    Reload a small stack of clean paper and align the guides carefully.

    Start with the official recovery step before moving on to parts or deeper servicing.

  2. 2

    Safe first step

    Remove damaged, curled, or mixed sheets before retrying.

  3. 3

    Safe first step

    Retry one short print job after reloading.

Background

What this message usually means

HP uses the Out of Paper message on the OfficeJet Pro 9010 and 9020 family when the selected source is empty or the printer cannot start the feed correctly. It is usually a tray-loading or pickup issue rather than a deeper hardware failure.

Diagnosis

Likely causes

Most common

The tray is empty or the stack is sitting below the pickup point.

Common

Paper is curled, damp, or loaded badly.

Possible

The printer could not pull a sheet in cleanly from the selected source.

Service

When service or replacement is more likely

  • -Treat this as a feed-start or loading problem first.

See also

Related codes in this family

Paper Jam

The printer detected paper stuck in the feed, duplex, or output path.

Paper Mismatch

The loaded paper does not match the job or tray settings the printer expects.

Explore more

More HP printer families

PageWide 300 / 400 / 500 series

PageWide 352, PageWide 377, PageWide 452, and more.

Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series

Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, and more.

OfficeJet Pro 8010 / 8020 / 8030 series

OfficeJet 8010, OfficeJet Pro 8020, OfficeJet Pro 8022, and more.

Keep browsing

Where to go next

Back to OfficeJet Pro 9010 / 9020 series

Browse the rest of this printer range and compare nearby messages.

More HP families

Move sideways into related printer ranges from the same brand.

Browse all printer guides

Search across brands, families, and common printer error messages.

Source notes

HP's OfficeJet Pro 9010 and 9020 troubleshooting page includes an Out of Paper path for feed-start problems in this family.

Built around official HP support guidance for the OfficeJet Pro 9010 and 9020 families. Exact wording can vary a little by firmware, app workflow, and regional support site.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, OfficeJet Pro 9020, OfficeJet Pro 9022, OfficeJet Pro 9025

Last reviewed: 2026-04-12

Reference: Open reference

Privacy and advertising

Choose whether to allow ad personalization

FixThisError may use Google AdSense on broad browse pages. Your choice controls whether advertising-related cookies and ad requests can be used. Core site content remains available either way.