Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Paper Mismatch remains even when the settings and loaded paper clearly match.
- !The printer no longer saves tray settings correctly.
What to check first
Step-by-step checks
- 1
Consumable check
Compare the tray settings with the actual paper in the tray.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Update the media size or type in the driver or on the printer.
- 3
Safe first step
Retry after the settings and loaded media match.
Background
What this message usually means
HP shows Paper Mismatch on the OfficeJet Pro 9010 and 9020 family when the loaded media does not match the configured size or type. It is usually a settings mismatch rather than a physical printer fault.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
The loaded paper size does not match the print job.
The paper type in the tray settings is wrong.
The job is calling for a different source or media than what is loaded.
Service
When service or replacement is more likely
- -This is a settings-state issue, not a hardware stop code.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
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Read this next
Helpful guides for this problem
Guide
Before ordering a printer printhead or other expensive part
The checks worth doing before you spend real money on a printhead or another printer part that may not solve the fault.
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
HP's OfficeJet Pro 9010 and 9020 troubleshooting page includes a Paper Mismatch path for tray and job-setting conflicts.
Built around official HP support guidance for the OfficeJet Pro 9010 and 9020 families. Exact wording can vary a little by firmware, app workflow, and regional support site.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: OfficeJet Pro 9010, OfficeJet Pro 9012, OfficeJet Pro 9015, OfficeJet Pro 9020, OfficeJet Pro 9022, OfficeJet Pro 9025
Last reviewed: 2026-04-12
Reference: Open reference