Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !13.02 returns repeatedly on clean paper and a fully cleared path.
- !The tray 1 pickup path makes abnormal grinding or repeated slip noise.
What to check first
Step-by-step checks
- 1
Consumable check
Remove the jammed paper and inspect tray 1 for scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Escalate
Reload a small stack of fresh, supported paper and align the guides carefully.
- 3
Safe first step
Retry one short print job before sending a full queue.
Background
What this message usually means
HP uses 13.02 on the Color LaserJet Pro 4200 and 4300 family for a tray 1 jam condition. It usually means the printer could not pull or move the sheet cleanly from the tray 1 path.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
Paper is skewed or overfilled in tray 1.
The media is curled, damp, or outside the supported range.
A scrap from an earlier jam is still affecting the tray 1 path.
Service
When service or replacement is more likely
- -This is a tray-specific jam, not a cartridge or firmware fault.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More HP printer families
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Back to Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
Browse the rest of this printer range and compare nearby messages.
More HP families
Move sideways into related printer ranges from the same brand.
Browse all printer guides
Search across brands, families, and common printer error messages.
Source notes
HP's Color LaserJet Pro 4201-4203 and 4301-4303 troubleshooting page lists 13.02 as the tray 1 jam class for this printer family.
Built around official HP support guidance for the Color LaserJet Pro 4201-4203 and MFP 4301-4303 families. Exact wording can vary slightly by model and firmware.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, Color LaserJet Pro MFP 4301fdw, Color LaserJet Pro MFP 4302fdn, Color LaserJet Pro MFP 4303fdw
Last reviewed: 2026-04-12
Reference: Open reference