HP Color LaserJet Pro 4201 / 4301 error 13.03

Can you keep using it?

Contact customer support if any of these apply

!13.03 returns on fresh paper after a full path clear.
!The tray repeatedly fails to feed even with light, supported media.

If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

1
Consumable check
Clear the tray 2 paper path fully before retrying.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Consumable check
Reload fresh paper and square the stack in the tray.
3
Consumable check
Check that the paper guides are snug but not pinching.

Background

What this message usually means

HP uses 13.03 on the Color LaserJet Pro 4200 and 4300 family when the printer jams in the tray 2 feed path. It is usually a tray-loading, paper-condition, or feed-path issue rather than a deeper electronics failure.

Diagnosis

Likely causes

Most common

Paper is loaded unevenly in tray 2.

Common

The media is curled, mixed, or unsupported.

Possible

A hidden paper scrap is interfering with the tray 2 feed path.

Service

When service or replacement is more likely

-Do not keep forcing the same stack through tray 2 if it is already curling or dog-eared.

Related codes in this family

13.02

A paper jam was detected in tray 1.

13.04

A paper jam was detected in tray 3 or the optional lower tray path.

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Where to go next

Back to Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series

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Source notes

HP's Color LaserJet Pro 4201-4203 and 4301-4303 troubleshooting page lists 13.03 as the tray 2 jam class for this printer family.

Built around official HP support guidance for the Color LaserJet Pro 4201-4203 and MFP 4301-4303 families. Exact wording can vary slightly by model and firmware.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, Color LaserJet Pro MFP 4301fdw, Color LaserJet Pro MFP 4302fdn, Color LaserJet Pro MFP 4303fdw

Last reviewed: 2026-04-12

Reference: Open reference

13.03 - A paper jam was detected in tray 2.