Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !13.04 keeps returning after a full lower-tray jam clear.
- !The optional tray path will not feed clean paper at all.
What to check first
Step-by-step checks
- 1
Consumable check
Clear the lower paper path and remove any scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Escalate
Reload the optional tray with fresh paper that matches HP's supported media.
- 3
Safe first step
Verify the tray is seated fully before retrying.
Background
What this message usually means
HP uses 13.04 on this family when the jam occurs in tray 3 or the optional lower tray feed path. It usually points to tray loading, paper quality, or a path obstruction in the added tray path.
Diagnosis
Likely causes
Paper is loaded badly in tray 3 or the optional tray.
The optional tray path has a hidden scrap or obstruction.
Unsupported media is slipping or skewing in the lower tray path.
Service
When service or replacement is more likely
- -If your printer does not have the optional tray installed, make sure the configured source matches the hardware actually present.
See also
Related codes in this family
Explore more
More HP printer families
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Where to go next
Back to Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
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Source notes
HP's Color LaserJet Pro 4201-4203 and 4301-4303 troubleshooting page lists 13.04 as the tray 3 jam class for this printer family.
Built around official HP support guidance for the Color LaserJet Pro 4201-4203 and MFP 4301-4303 families. Exact wording can vary slightly by model and firmware.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, Color LaserJet Pro MFP 4301fdw, Color LaserJet Pro MFP 4302fdn, Color LaserJet Pro MFP 4303fdw
Last reviewed: 2026-04-12
Reference: Open reference