HP Color LaserJet Pro 4201 / 4301 error 13.02

Can you keep using it?

Contact customer support if any of these apply

!13.02 returns repeatedly on clean paper and a fully cleared path.
!The tray 1 pickup path makes abnormal grinding or repeated slip noise.

If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

1
Consumable check
Remove the jammed paper and inspect tray 1 for scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Escalate
Reload a small stack of fresh, supported paper and align the guides carefully.
3
Safe first step
Retry one short print job before sending a full queue.

Background

What this message usually means

HP uses 13.02 on the Color LaserJet Pro 4200 and 4300 family for a tray 1 jam condition. It usually means the printer could not pull or move the sheet cleanly from the tray 1 path.

Diagnosis

Likely causes

Most common

Paper is skewed or overfilled in tray 1.

Common

The media is curled, damp, or outside the supported range.

Possible

A scrap from an earlier jam is still affecting the tray 1 path.

Service

When service or replacement is more likely

-This is a tray-specific jam, not a cartridge or firmware fault.

Related codes in this family

13.03

A paper jam was detected in tray 2.

13.04

A paper jam was detected in tray 3 or the optional lower tray path.

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Where to go next

Back to Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series

Browse the rest of this printer range and compare nearby messages.

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Source notes

HP's Color LaserJet Pro 4201-4203 and 4301-4303 troubleshooting page lists 13.02 as the tray 1 jam class for this printer family.

Built around official HP support guidance for the Color LaserJet Pro 4201-4203 and MFP 4301-4303 families. Exact wording can vary slightly by model and firmware.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, Color LaserJet Pro MFP 4301fdw, Color LaserJet Pro MFP 4302fdn, Color LaserJet Pro MFP 4303fdw

Last reviewed: 2026-04-12

Reference: Open reference

13.02 - A paper jam was detected in tray 1.