Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !13.04 keeps returning after a full lower-tray jam clear.
- !The optional tray path will not feed clean paper at all.
What to check first
Step-by-step checks
- 1
Consumable check
Clear the lower paper path and remove any scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Escalate
Reload the optional tray with fresh paper that matches HP's supported media.
- 3
Safe first step
Verify the tray is seated fully before retrying.
Background
What this message usually means
HP uses 13.04 on this family when the jam occurs in tray 3 or the optional lower tray feed path. It usually points to tray loading, paper quality, or a path obstruction in the added tray path.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
Paper is loaded badly in tray 3 or the optional tray.
The optional tray path has a hidden scrap or obstruction.
Unsupported media is slipping or skewing in the lower tray path.
Service
When service or replacement is more likely
- -If your printer does not have the optional tray installed, make sure the configured source matches the hardware actually present.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More HP printer families
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Back to Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
Browse the rest of this printer range and compare nearby messages.
More HP families
Move sideways into related printer ranges from the same brand.
Browse all printer guides
Search across brands, families, and common printer error messages.
Source notes
HP's Color LaserJet Pro 4201-4203 and 4301-4303 troubleshooting page lists 13.04 as the tray 3 jam class for this printer family.
Built around official HP support guidance for the Color LaserJet Pro 4201-4203 and MFP 4301-4303 families. Exact wording can vary slightly by model and firmware.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, Color LaserJet Pro MFP 4301fdw, Color LaserJet Pro MFP 4302fdn, Color LaserJet Pro MFP 4303fdw
Last reviewed: 2026-04-12
Reference: Open reference