Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same rear-path jam code returns immediately after a full clear.
- !You cannot remove the jam without forcing parts or the rear door will not seat correctly afterward.
What to check first
Step-by-step checks
- 1
Consumable check
Open the rear access area and remove any visible jammed paper or scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the rear door path before closing it and retrying.
- 3
Escalate
Use flat, supported media for the next test print.
Background
What this message usually means
HP groups 13.08, 13.09, 13.14, and 13.15 as rear-door or rear-path jam errors on this printer family. These usually show up when paper stalls near the rear exit area or does not clear the rear path sensor correctly.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
Paper is stalled or torn near the rear door path.
The rear path sensor did not clear correctly after a jam.
The job is using media that curls badly or resists the rear path.
Service
When service or replacement is more likely
- -These codes often cluster around jobs that already showed curl or skew.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More HP printer families
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Back to Color LaserJet Pro 4201 / 4202 / 4203 / 4301 / 4302 / 4303 series
Browse the rest of this printer range and compare nearby messages.
More HP families
Move sideways into related printer ranges from the same brand.
Browse all printer guides
Search across brands, families, and common printer error messages.
Source notes
HP's Color LaserJet Pro 4201-4203 and 4301-4303 troubleshooting page groups 13.08, 13.09, 13.14, and 13.15 as rear-door jam conditions.
Built around official HP support guidance for the Color LaserJet Pro 4201-4203 and MFP 4301-4303 families. Exact wording can vary slightly by model and firmware.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: Color LaserJet Pro 4201dn, Color LaserJet Pro 4202dw, Color LaserJet Pro 4203dn, Color LaserJet Pro MFP 4301fdw, Color LaserJet Pro MFP 4302fdn, Color LaserJet Pro MFP 4303fdw
Last reviewed: 2026-04-12
Reference: Open reference